Important Information

If you can't find exactly what you want on our website, there's lots more!

E-mail sales@patientedconcepts.com or call 1-800-436-9126 to place an order or to request samples of our brochures. Video programs can be previewed under the Videos drop-down in the above navigation menu.

Methods of Payment
PEC accepts checks for customers with established credit history in good standing or credit cards including: Visa, MasterCard, and American Express. First-time orders must be prepaid with credit card or check. Payment terms for established accounts are Net 10 days, unless otherwise agreed to at the time of order. Overseas orders are on a prepay basis through a valid international credit card or by prepaid check in U.S. dollars. All custom production is subject to a 50% non-refundable design fee, which will be quoted at the time of order. Any order over $5,000 also requires a 50% deposit. A 1.5% per month finance charge may be added to any invoice not paid within 30 days of product delivery.

Delivery, Shipping & Rush Charges
Normal production of most printed material is usually within 15 working days after PEC's receipt of a signed approval of the final layout of your order. Please allow additional print & delivery time during holiday seasons. Shipping and any applicable sales tax will be added to the final invoice. Add 15% for rush charges under normal delivery time. Products are shipped via Ground service unless otherwise requested at the time of order.

Commitment to Customer Service, Return Policy, & Warranty
PEC is committed to providing the highest quality product to our customers, and we want our customers to be 100% satisfied with their order. All PEC products are quality inspected prior to shipping and any defective product may be returned for replacement within 10 days of receipt. Customers are requested to thoroughly inspect any shipment of products at the time of receipt to ensure that products have not been damaged in shipping. PEC is not responsible to reprint due to typographical errors found after the customer has approved the proof. PEC is also not responsible for poor renderings of photographs or logos, that are submitted to PEC in substandard conditions or low resolution format. Defective videotapes and DVDs can be returned within the first 30 days of use. After 30 days, back-up copies are available for $75 each. Customized DVD's & CD Videos are non-refundable. CD/VIDEOs will not play on some DVD players and computers and cannot be returned for credit.

Updates and Disclaimer
PEC makes no warranties or representations of any kind, expressed or implied, as to the accuracy, reliability, currency, effectiveness, or completeness of any merchandise offered by PEC, the content of such merchandise, or the results that may be obtained through the use of such merchandise to its content. No advice or information provided by PEC or in any of the PEC products shall create a warranty; nor shall the user rely on any such advice or information. All PEC products distributed to patients should be thoroughly reviewed by medical professionals or counsel to determine accuracy, reliability, currency, effectiveness, and completeness. While PEC generally attempts to update its products when alerted to changes in law or other circumstances affecting product content, PEC guarantees neither that its products will be updated nor that it will notify any customers when an updated version of a product is made or created.

To the full extent permitted by law, PEC disclaims all warranties, expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither PEC nor any party involved in creating, producing, or distributing PEC merchandise will be liable for any damages or lost profits, whether foreseeable or unforeseeable, arising from the use of or inability to use any PEC products, including, without limitation, any reliance by any user on any information provided by PEC or any PEC merchandise; any mistakes, errors, omission, or defects contained in any PEC merchandise; or failure or performance of any PEC merchandise.

Copyright and Use of Products and Images
PEC products contain information, data, photographs, images, graphics, typefaces, and other material (collectively "PEC products "). The PEC products and the textual, video, and other merchandise offered herein are protected by U.S. and international copyrights and other rights proprietary to PEC. PEC also owns copyrights in the selection, compilation, arrangement, and enhancement of the content. PEC products may be used only as patient information resources or for other purposes specifically stated in writing, or in any material accompanying the merchandise. PEC expressly prohibits copying, modifying, reverse engineering, insertion on websites, and creating derivative works based on any of the content or merchandise without PEC's express written permission; provided however, that a purchaser of PEC's risk management video products may make as many copies as necessary of the "Consent for Surgery" forms that accompany such video products. Purchases of risk management video products will need to provide this notice to any professional copy establishments to enable such establishments to make copies.




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Reproduction of any eye related videos, images or text from this website is strictly prohibited by copyright law. PatientEdConcepts.com does not provide vision related medical advice, diagnosis or treatment information. All information provided on this website has been provided by Patient Education Concepts.
Last updated: May 6, 2010